HCD Meets ID: Part 2- Developing Learner Empathy

 In eLearning Brothers

As I discussed in my last post, Human Centered Design (HCD) provides us with a valuable process to assist us in empathizing with our learners so we can better meet their needs. For this post, I’d like to focus on the core of how to achieve this—developing empathy for our users.

There are three process and tools that assist us in doing so:

  1. Learner research
  2. Learner personas
  3. Empathy mapping

Let’s take a look at each of these.


Learner Research: AKA Professional People Watching

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